Policy

Laevia S.r.l. based in Verona via Ca' di Cozzi 41 C.F. And P.iva (VAT number) 04300370238, registered at the Chamber of Commerce of Verona, REA VR-408929, Laevia@pec.it, is the owner of the website www.laevia.it (hereinafter laevia.it). Customers who use any of the services available on laevia.it will accept fully and without reserve the General Terms and conditions of the contract described below. These Conditions apply to all orders placed with any means listed below, for all items and services offered on laevia.it.

General conditions of sale

This is a distance contract regulated by art. 50 of D.Lgs. 6 September 2005, n. 206 (of the Consumer Code). The contract for the sale of goods between Laevia S.r.l. and the consumer, i.e. the customer, must be construed as filled when the order is accepted, even partially, by Laevia S.r.l.. The acceptance will be confirmed via email from Laevia S.r.l. to the email address indicated by the customer when placing the order.

By placing an order online, the customer declares to have read and understood all instructions provided during the purchasing process and to fully accept these terms and conditions and specifically terms and condition in regards of payment as provided by Laevia S.r.l..

The present conditions and in particular the information referred to in art. 52 of the Codice del Consumo, as well as provided by Laevia S.r.l., will remain valid and effective until changed and/or complemented by Laevia S.r.l.. Any modifications and/or additions to the conditions will be effective from the date in which it will be communicated to the public and shall apply to sales made from that date. The latest version of the conditions is found on laevia.it. The customer once the procedure of purchase is finalised is required to print or save a electronic copy of the present General Conditions of Sale.

How to Purchase

The customer will only be able to purchase the products which will be on the on-line catalog of Laevia S.r.l. at the time of the submission of the order and visible online at the address laevia.it, as described in the relevant technical data sheets. The image attached to the description of a product may not be fully representative of its characteristics. When an order will be accepted, the customer will receive from Laevia S.r.l. a mail summary with which they will be informed that their purchase proposal is in preparation and will be deemed accepted, unless otherwise communicated via email message from Laevia S.r.l. within 3 calendar days from receipt of the summary mail; after this period the electronic contract is validated.

Laevia S.r.l. reserves the right to cancel orders considered unreliable without notice.

Laevia products can be ordered directly on the internet site laevia.it by sending an e-mail to the address customercare@laevia.it or calling us at the number +39 045 2224277. Your order will be processed and shipped via express courier Flight2000 within 24 hours of receipt of payment via Paypal, credit card or bank transfer. The pack containing the goods you ordered will be delivered by express courier Flight2000 in 24/48 hours the shipment, for the islands 3/4 days.

Close or during holiday season shipments can be delayed beyond the control of Laevia Srl. We only accept orders for delivery within Italy. As for the delivery address on the package, we recommend the customer to indicate the address where they will be located, alternatively indicate the address of of work place or a relative. Please do fill in all details (house number, name on doorbell, flat number, staircase, etc.)in order to avoid a failed delivery of the package itself.
On delivery, we advise the customer to check that the number of items corresponds to that indicated in the receipt and that the packaging is intact and undamaged and free of evident alterations. Damage to the packaging and/or product or the mismatch of the number of items, must be immediately signalled by the customer. The customer will also write on the copy of the document that remains with the courier the words "RESERVE CONTROL", specifying in as much detail as possible the reason: the type of damage, the parcel number etc. Once the receipt is signed , the customer will not be able to oppose any dispute about the condition of the delivered goods.

shipping costs (Italy)

For orders greater than or equal to € 39.00 shipping is free. For orders up to € 38,99 a contribution of € 4,00 will be asked.

Methods of payment

All the prices of the products published on laevia.it include VAT and may be subject to change without notice.

Pay Pal and credit card

Payment can be made with credit cards such as Visa, Mastercard, American Express, Pay Pal account , via secure server operated by Pay Pal Pro. It is not necessary to have an account Pay Pal. At no time during the purchase procedure Laevia S.r.l. is able to know information regarding credit card details of the purchaser, which are transmitted via secure connection directly to Pay Pal that manages the transaction. No server at Laevia S.r.l. contains nor retains these data. In no case will therefore Laevia S.r.l. be held responsible for any fraudulent use by third parties, at the time of payment of products purchased on the site laevia.it.

Advance bank transfer

With this method of payment order will be managed only after having received confirmation of payment by the bank. The transfer order itself must contain the order number, the name and surname of the customer. The bank details to carry out the transfer are: BPM IBAN: IT35A0503411715000000013499 Account holder: Laevia Srl - Via Ca' di Cozzi 41, 37124 - Verona

Cash on delivery

This method of payment is valid only for shipments to italy. Cash on delivery allows you to pay for the purchase at the time of delivery. A fee of € 6,00 will always be charged. The payment should be made in cash to the courier on delivery.

Right of Withdrawal

In order to exercise the right of withdrawal the customer must communicate by e-mail, fax or recorded mail within 14 working days from the date of delivery the desire to return the goods indicating: the will to take advantage of the benefit granted by Legislative Decree No. 206/2005. the indication of which product the customer decides to return the customer's bank details (IBAN, or alternatively name of bank, Agency, current account number, ABI and CAB) The refund will be issued within 14 working days. Laevia Srl will be able to retain the reimbursement until it has received the goods or until the consumer has shown to have shipped the goods. The right of withdrawal shall not apply to sealed products where the seal has been broken. In case of mistaken purchase the goods is replaced only in case of an intact package, the cost of returning the product are to be borne by the recipient, the product can be replaced or refunded. The customer is to check the integrity of the goods on reception, in the case of manufacturing defects the customer must promptly contact Laevia Srl in order to agree the replacement of the goods.

Jurisdiction

The present sales contract is governed by Italian Law. For the resolution of disputes arising from the interpretation or execution of this contract if the customer is a consumer, jurisdiction is that of the residency of the customer; in all other cases, the jurisdiction is exclusively that of the tribunal of Verona.